Refund policy
Refund & Exchange Policy
All sales are final. We do not accept returns, refunds, or exchanges.
Because each item is custom made or made-to-order, we cannot accept returns or offer refunds for change of mind, ordering errors, shipping address validation failure or other non-defective reasons.
Damaged or Defective Items
We want you to love your spooky treasures! If your item arrives damaged or defective, please contact us within 7 days of delivery so we can evaluate the issue and make it right.
To start a claim, email us at spookydsemporium@gmail.com with the following:
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Your order number
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A description of the issue
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Clear photos showing the defect or damage and the packaging
If approved, we’ll either send a replacement or provide store credit, depending on the situation and item availability.
Items reported after 7 days of delivery may not be eligible for resolution.
Non-Returnable Items
As part of our policy, we do not accept returns or offer refunds/exchanges on:
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Custom or personalized products
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Sale or clearance items
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Gift cards
- Special Orders
EU Customers – 14-Day Cooling-Off Period
If your order is shipped to a country in the European Union, you are entitled to a 14-day cancellation period under EU law. This does not apply to custom or personalized items. Items must be in their original condition and packaging.
Questions?
We’re happy to help!
Please contact us at spookydsemporium@gmail.com with any questions or concerns.